FAQ - frequently asked questions

What are the shipping times for your products?

We take 24 hours to process your order then 7-12 business days to deliver it to you.

Do you ship anywhere in the world?

No, we do not ship worldwide. We currently limit our shipping to European countries and Switzerland. If you reside in one of these countries, you can place an order on our website. We strive to provide the best possible service to our customers in this region. If you have any specific questions regarding delivery to any of these countries, please do not hesitate to contact us, and our customer service team will be happy to assist you.

Where do you ship your products from?

Our offices are located in Switzerland . International warehouses are located in China, Russia and Spain.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email at

Some items are missing from my order, what's happening?

Our products may be shipped separately depending on your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: info@smartshinesolution.store and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Boussens in Swiss

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: info@smartshinesolution.store

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy https://smartshinesolution.store/pages/return-policy