delivery policy
Smartshinesolution Delivery Policy
Introduction: At Smartshinesolution, we are committed to providing a seamless and efficient delivery experience to our customers across Europe. Here is our detailed delivery policy to help you understand our processes.
Treatment delays :
- Orders are processed and shipped within 2-5 business days after purchase confirmation.
Delivery method :
- We offer a standard delivery method for all our orders. This service is included in the sales price of our products, thus providing free delivery for our customers.
Delivery delay :
- Delivery throughout Europe usually takes 10-12 working days.
- In exceptional cases, delivery may take up to approximately 20 working days.
Shipping cost :
- Delivery costs are included in the sale price of each product. We calculate our sales prices taking into account the average cost of delivery for all European countries.
Order tracking :
- A tracking number is provided for each order, allowing customers to track the progress of their delivery.
- Customers will receive this tracking number by email and can track their order directly through our online store.
Customs Fees and Taxes:
- Any customs fees and taxes are generally covered by the sale price, except in exceptional cases.
Return policy :
- We have a detailed returns policy available on our site. https://smartshinesolution.store/pages/return-policy.
Management of Delivery Problems:
- In case of delivery issues, such as damaged items or delayed delivery, we offer a refund policy or resend a new product. We manage these situations on a case-by-case basis to ensure customer satisfaction.
Contact :
- For any questions or concerns regarding your order or our delivery policy, please do not hesitate to contact us at info@smartshinesolution.store or +41768054439.
We thank you for your trust in Smartshinesolution and we are committed to ensuring fast and safe delivery of your products.